Sunday, November 12, 2006

On Top of Things

As a sort of opposite entry to my last one, Hershey’s Chocolate is doing the admirable deed of recalling millions of products in 25 different lines in Canada due to health risks (http://www.bloomberg.com/apps/news?pid=20601082&sid=a8ATwOuyZDKk&refer=canada).

Evidently candy produced in their Ontario plant from October 15 to November 10 could be contaminated with Salmonella. Unlike the management in the previous blog post, the management at Hershey’s immediately notified the Canadian Food Inspection Agency about the potential of tainted food.

In this case, the Hershey management has done the right thing because they not only voluntarily notified the CFIA, but they also issued a recall on their products as soon as they became aware of the problem. Such management decisions have good business concequences because people will be more willing to purchase from Hershey because of their exemplary safety record. It also makes good sense because they are preventing any harm from coming to their consumers.

I feel they deserve a round of applause

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